with Yasir Sheikh, Global Service Transformation Leader, Honeywell

What does it actually take to turn technology into meaningful service transformation? In this candid fireside chat, Yasir Sheikh shares the lessons, decisions and realities behind leading transformation in practice at Honeywell – looking beyond the corporate PowerPoint to where technology creates real value, where it doesn’t, and what he has learned along the way.

Key discussion points:

• Starting with the problem, not the technology
• Moving AI from hype towards practical, measurable service value
• Identifying the right processes and use cases for transformation
• Challenging technology partners to deliver against business outcomes
• From predictive towards prescriptive service
• The leadership and organizational change needed alongside technology
• Lessons learned from transformation in practice

with Derrek Clarke, Senior Solution Marketer, Planon.

Rethinking how field service providers create and demonstrate customer value

What if your field services are meeting contracted targets, but still failing to protect the outcomes that matter most to your customers?

Field Services teams complete thousands of tasks, yet response times, completed schedules and closed work orders do not always reveal whether services are improving asset availability, reducing disruption or managing risk.

Join this webinar to explore how objective-based services can integrate shared objectives, defined decision boundaries and connected information to help field services teams deliver more consistent outcomes, demonstrate their contribution and create more meaningful customer conversations.

You will leave with a practical framework for identifying where business goals, service priorities, field execution and performance measures have become disconnected, and where to begin strengthening those connections.

Service transformation cannot depend on a series of disconnected technology projects. Organizations need the ability to continuously adapt as technology, customer expectations and business models evolve.

This session explores how service leaders can connect technology, processes and people to create an operating model that supports continuous improvement and scalable change.