Unbabel

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Unbabel removes language barriers by blending advanced artificial intelligence with real time, human translations. The company’s enterprise translation platform enables customer-centric brands to provide multilingual customer service and experience at scale - delivering native-quality translations quickly, efficiently and smarter over time. It transforms customer contact centers from a cost to profit center, providing automated translation, quality estimation, human expertise and CRM integrations. 

With the mission to become the World’s Translation Layer, Unbabel works with leading brands such as Facebook, Microsoft, Booking.com and Uber, to make their customers happier and their support operations more efficient. For more information visit unbabel.com"> unbabel.com.

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Portugal

Sessions

EasyJet on Lessons Learned: Building Operational Resilience to Elevate Customer Experiences in a Time of Crisis

No more seats available
Wednesday, September 23, 2020 11:45 AM to 12:30 PM
Keynote Channel

PANEL: What social care lessons have we learnt from this crisis and how can we adapt going forward?

Wednesday, September 23, 2020 3:19 PM to 4:15 PM
Channel 1

Documents & Links

6 Tips to Deliver Consistent Customer Service in Tumultuous Times Want to know how to guarantee a customer will choose your brand over your competitors? Offer the best customer service and support. Read more tips here
What 2020 Has Taught Us About Customer Service Agility in Travel & TourismEdmund Ovington, our VP of Global Alliances, shares real-world examples of how agility can empower businesses to thrive in these difficult months.
Unbabel Case Study - Skyscanner: Customer Satisfaction scores that soarDiscover how Skyscanner increased its CSAT scores by more than 22%, with Unbabel’s AI-powered, human-refined translation solution.
Unbabel Case Study - Expedia: Sky-high CSAT, in half the timeWith Unbabel, Expedia’s User Happiness team was able to slash reply times while maintaining extremely high levels of CS.
Unbabel Travel HandbookIn our CX Handbook for the Travel Industry, we give you the lowdown on the technology that’s boosting customer experience and operational efficiency.
The Unbabel approach for travelUnbabel enables you to be there for your customers when they need it most, with rapid, native-quality multilingual support.
Building Operational Resilience into Customer ExperienceThis Unbabel eGuide explores the meaning of operational flexibility and opportunities for innovation.
Live Chat: a balancing actLive chat has made customer support faster and more convenient than ever — but can it keep pace with customers’ rising expectations?

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