PANEL: What social care lessons have we learnt from this crisis and how can we adapt going forward?

PANEL: What social care lessons have we learnt from this crisis and how can we adapt going forward?

Wednesday, September 23, 2020 3:19 PM to 4:15 PM · 56 min. (Africa/Abidjan)

Channel 1

Panel

AIAutomationCrisis ManagementDigitalPersonalisationSocial Media

Information

• How has the conversation with our customers evolved during this crisis?

• What new capabilities have emerged within airline social care teams?

• How will this impact the way we approach our brand and voice?

• Will this crisis help further remove silos and create more collaboration within the airline between social and other teams?

UnbabelUnbabel removes language barriers by blending advanced artificial intelligence with real time, human translations. The company’s enterprise translation platform enables customer-centric brands to provide multilingual customer service and experience at scale - delivering native-quality translations quickly, efficiently and smarter over time. It transforms customer contact centers from a cost to profit center, providing automated translation, quality estimation, human expertise and CRM integrations. With the mission to become the World’s Translation Layer, Unbabel works with leading brands such as Facebook, Microsoft, Booking.com and Uber, to make their customers happier and their support operations more efficient. For more information visit unbabel.com"> unbabel.com.

Log in

See all the content and easy-to-use features by logging in