EasyJet on Lessons Learned: Building Operational Resilience to Elevate Customer Experiences in a Time of Crisis

The pandemic has disrupted the travel industry at every operational level, including their ability to innovate, maintain revenue streams and respond effectively to customer needs. easyJet had to quickly change priorities to ensure cost reductions in their operational strategy, while at the same time keeping their customer experiences front and center. How has easyJet managed key relationships with customers and stakeholders in a time of crisis? And what are some key learnings from the past few months that have helped them plan for and optimize their future CX strategy? Join this interactive roundtable discussion to engage with easyJet and learn the answers to these questions.