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Copperberg Select: Future-Proofing Spare Parts through Digital TransformationDate: Thursday, 12 November 2026Time: 10:00–11:30 CETDuration: 90 minutesSpare parts operations are under pressure to become faster, smarter and more connected. Growing installed bases, increasing product complexity and rising customer expectations are challenging traditional approaches to parts identification, inventory, forecasting and fulfilment.At the same time, AI, connected product data and digital commerce are creating new opportunities to transform how spare parts businesses operate. The challenge is connecting these capabilities across the entire parts journey, from identifying demand and recommending the right solution to ensuring availability and delivering it to the customer.This Virtual Academy explores how digital transformation can help organisations build a more connected spare parts ecosystem that improves operational agility, customer experience and commercial performance.Session 1: Fireside ChatAI in Practice: From Service Recommendations to Commercial ValueHeiko Dirlenbach, Head of Digital Sales, FlenderDavid Ciccioli, Service Manager Industrial Gears, FlenderAlfred, Service AI Agent, FlenderAI has the potential to fundamentally change how spare parts and service organisations identify and respond to customer needs. But generating a recommendation is only the starting point. The real opportunity lies in connecting service intelligence with commercial execution.In this fireside chat, we explore how AI can be applied in practice to identify customer needs, generate relevant recommendations and turn service insights into tangible commercial opportunities.Key themes:Moving AI from experimentation into practical useTurning service data into relevant parts and service recommendationsConnecting recommendations with digital salesImproving the timing and relevance of customer engagementBalancing automation with human expertiseTurning AI driven insights into measurable commercial valueSession 2: Power of 50 HighlightDelivering Uptime at Scale: The Role of Parts Availability in Modern AftermarketFreddy Guerrero Lyons, Head of International Technical Services for Air Conditioning Systems, Bosch Home ComfortFor customers, the value of a spare part ultimately depends on whether it is available when and where it is needed. As service organisations place greater emphasis on uptime, parts availability becomes much more than an inventory metric. It becomes a fundamental part of the customer promise.In this Power of 50 highlight, Freddy explores the role of parts availability in delivering service performance at scale and how organisations can balance availability, inventory, complexity and customer expectations across an international aftermarket operation.Key themes:Parts availability as a foundation for uptimeConnecting spare parts strategy with service performanceBalancing availability, inventory and costManaging complexity across markets and installed basesConnecting technical service with parts operationsBuilding resilient aftermarket operations around customer needsWhy AttendExplore how AI can turn service intelligence into spare parts opportunitiesUnderstand how connected product data can simplify parts identification and commerceDiscover the role of the digital thread in creating smarter spare parts operationsLearn how digitalisation can improve agility across the parts journeyUnderstand why parts availability remains fundamental to customer experience and uptime

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