Copperberg Select: Establishing Field Service Excellence

Copperberg Select: Establishing Field Service Excellence

📅 26th of June 2025 | 🕙 10:00–11:30 CET

Excellence in field service requires more than operational efficiency—it demands a strategic focus on customer satisfaction, agility, and innovation.

In this exclusive Copperberg Select session, we bring together field service leaders, solution experts, and global practitioners to explore how technology, data, and customer-centric thinking are redefining the future of service.

Whether you’re leading digital transformation, managing remote teams, or building new business models, this academy equips you with practical strategies and inspiration to thrive in a rapidly evolving landscape.

🔹 SESSION SCHEDULE (final running order to be confirmed)

Translating Field Service Challenges and Trends into Advantages - Stephen W Smith, Sr Global Solution Sales Exec – GTM CRM & Industry Workflows (FSM), Servicenow

Field Service Leadership Representation: The session aims to represent leadership in field service by identifying both cross-industry and internal challenges and trends, elevating awareness of considerations and resultant advantages in field service solutions.

• Commonly Missed Considerations: It highlights the importance of recognizing often overlooked factors when evaluating and deploying field service solutions, such as administrative burdens and partnership dynamics with vendors, which can significantly impact operational success.

• Pragmatic AI Approach: The document advocates for a pragmatic approach to AI, addressing current use cases and emphasizing the need for alignment with future trends to enhance the value delivered by field service operations.

• Industry-Specific Needs and Trends: It stresses the necessity of understanding industry-specific needs and the maturity curve of field service, encouraging organizations to explore solutions beyond their immediate industry to build a comprehensive field service roadmap.

Fireside Chat: Doing More with Less – Building Service Excellence in a Remote Reality - Lars Möller, Managing Director, Agricon Equipment

What does service excellence look like when you're operating with limited resource and in unpredictable environments? In this candid fireside chat, we sit down with a service veteran with decades of experience to explore how progress—not perfection—is the true measure of success.

In this session, we’ll explore how the aftermarket is evolving into a true growth engine, what servitization really means beyond the hype, and what it takes to build genuinely customer-centric service operations. We’ll discuss how to do more with less in a resource-constrained world, how to leverage data and digital tools to unlock untapped value, and what today’s service organizations need to stay competitive—from fresh talent to forward-thinking business models.

Expect a grounded, practical conversation full of insight, inspiration, and real-world lessons.

Shaping the Future: Key Innovations & Trends Transforming the Service Industry (Highlight from Power of 50) - Yasir Sheikh, Global Head of Applications & Connected Services, Honeywell

To close the session, we’ll take a forward-looking look at the key technologies and service trends reshaping field operations. From generative AI and predictive service to talent transformation and digital-first workflows—this keynote will help you benchmark where you are and prepare for what’s next.

🔹 Why Attend Copperberg Select?

• Exclusive insights from leaders driving the next era of field service
• An inspiring global perspective on operating in today’s remote, resource-constrained reality
• A deep dive into CRM, CSM, digital enablement, and aftermarket innovation
• Practical takeaways you can apply in your own organization

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