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Copperberg Select Virtual Academy: Building Service Supply Chain ResilienceDate: Thursday, 4 June 2026Duration: 90 minutes (10:00–11:30 CET)Resilience has become the defining priority for service and aftermarket supply chains.As organizations navigate ongoing disruption, complex global networks, and rising expectations for uptime and service performance, the ability to ensure parts availability while maintaining efficiency is now critical to business success.Service supply chains are no longer just about moving parts — they are about enabling outcomes, protecting revenue, and delivering consistent customer value.This Virtual Academy brings together industry expertise, digital innovation, and real-world perspectives to explore how organizations are strengthening resilience across their service supply chains while preparing for future challenges.Session 1: From Reactive to Predictive — Transforming Spare Parts Planning and Service Supply ChainsInsights from MEKOHow do you evolve from a fast, reactive supply chain to one that anticipates demand and enables proactive service?In this session, Allan Stenson Blixt and Andreas Forslund from MEKO share how one of Northern Europe’s largest aftermarket networks is rethinking supply chain operations — moving beyond speed and availability toward predictive, data-driven planning.Drawing on real operational experience across a vast workshop ecosystem, the session explores how organizations can better balance service levels with cost efficiency, while leveraging data, AI, and connected systems to enable smarter decision-making.It also addresses the practical realities behind transformation — including data quality, system integration, and the human side of change.Key themes:The limits of reactive, speed-driven supply chain modelsMoving from break-fix to predictive and preventive planningLeveraging service data, workshop behavior, and demand patternsAI in practice: forecasting, parts positioning, and smarter replenishmentPre-positioning, service kits, and reducing emergency logisticsData quality, trust in AI, and change management challengesWhat will define future leaders in service supply chainsSpeakers:Allan Stenson Blixt, Head of Group Supply Chain Development, MEKOAndreas Forslund, Business Development & Digitalization Lead, MEKOSession 2: Why Spares Availability Beats Speed of Delivery: New Priorities for the Service Supply ChainHow do you build a service supply chain that supports customer expectations, contract commitments, and profitable growth? In this session, Bertrand Chapuy shares how Schneider Electric is working to develop and standardize service offers, align stock strategies to support them, improving planning models. The session explores the shift from reactive to predictive ways of working, and why spares availability is gaining importance versus speed of delivery. Speaker: Bertrand Chapuy, Director, Service Supply Chain Design & Planning, Schneider Electric
💡 Why AttendUnderstand how resilience is reshaping service supply chain strategyLearn how AI and data improve spare parts planning and availabilityExplore practical approaches to balancing cost, risk, and service performanceGain insight into building connected, ecosystem-driven service operationsDiscover how to strengthen uptime, customer satisfaction, and long-term value
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