Copperberg Select: Building Service Supply Chain Resilience
Copperberg Select Virtual Academy: Building Service Supply Chain Resilience
Date: Thursday, 7 May 2026
Duration: 90 minutes (10:00–11:30 CET)
Resilience has become the defining priority for service and aftermarket supply chains.
As organizations navigate ongoing disruption, complex global networks, and rising expectations for uptime and service performance, the ability to ensure parts availability while maintaining efficiency is now critical to business success.
Service supply chains are no longer just about moving parts — they are about enabling outcomes, protecting revenue, and delivering consistent customer value.
This Virtual Academy brings together industry expertise, digital innovation, and real-world perspectives to explore how organizations are strengthening resilience across their service supply chains while preparing for future challenges.
Session 1: From Efficiency to Resilience — Redesigning the Service Supply Chain
Adapting supply chain strategies to ensure continuity, flexibility, and uptime
Traditional supply chain models built around cost optimization are no longer sufficient in today’s volatile environment. Service organizations must now rethink how they design their networks, manage suppliers, and position inventory to ensure resilience.
In this Fireside Chat, we explore how leading companies are shifting towards more flexible, risk-aware supply chain strategies that prioritize service continuity and customer outcomes.
Key themes:
- From cost efficiency to resilience and optionality
- Managing supply risk and supplier diversification
- Rethinking inventory strategies for uptime
- Lessons learned from recent disruptions
Session 2: Intelligent Spare Parts Planning — Turning Data into Action
Leveraging AI and connected data to improve availability and decision-making
The complexity of aftermarket environments requires a new approach to planning. With unpredictable demand and increasing service expectations, organizations are turning to AI and real-time data to move beyond traditional forecasting.
This session explores how intelligent systems enable better decision-making, optimize inventory positioning, and support more proactive service operations.
Key themes:
- Moving beyond forecast accuracy to service-level optimization
- AI-driven spare parts planning and replenishment
- Connecting installed base, service, and supply chain data
- From insight to execution: enabling faster, smarter decisions
Session 3 - From Supply Chain to Service Ecosystem — Building End-to-End Resilience
Connecting partners, data, and operations to deliver consistent service outcomes
Resilience is no longer built within a single organization — it depends on the strength of the entire service ecosystem.
OEMs, logistics providers, service partners, and customers must operate in a more connected and coordinated way to ensure availability, responsiveness, and performance across the lifecycle.
Drawing on industry insights and real-world examples, this session explores how organizations are breaking silos and building more integrated, resilient service networks.
Key themes:
- From linear supply chains to connected service ecosystems
- Strengthening collaboration across partners and stakeholders
- Building end-to-end visibility across the service lifecycle
- Integrating logistics, service delivery, and customer experience
- Creating scalable and future-ready service operations
💡 Why Attend
- Understand how resilience is reshaping service supply chain strategy
- Learn how AI and data improve spare parts planning and availability
- Explore practical approaches to balancing cost, risk, and service performance
- Gain insight into building connected, ecosystem-driven service operations
- Discover how to strengthen uptime, customer satisfaction, and long-term value
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How to register (if you haven't already done so):
Use the green 'Join the Event' button on the right-hand side on this page and fill in the form - and you're in!