Copperberg Select: Building Service Supply Chain Resilience
Copperberg Select Virtual Academy: Building Service Supply Chain Resilience
Date: Thursday, 4 June 2026
Duration: 90 minutes (10:00–11:30 CET)
Resilience has become the defining priority for service and aftermarket supply chains.
As organizations navigate ongoing disruption, complex global networks, and rising expectations for uptime and service performance, the ability to ensure parts availability while maintaining efficiency is now critical to business success.
Service supply chains are no longer just about moving parts — they are about enabling outcomes, protecting revenue, and delivering consistent customer value.
This Virtual Academy brings together industry expertise, digital innovation, and real-world perspectives to explore how organizations are strengthening resilience across their service supply chains while preparing for future challenges.
Session 1: From Reactive to Predictive — Transforming Spare Parts Planning and Service Supply Chains
Insights from MEKO
How do you evolve from a fast, reactive supply chain to one that anticipates demand and enables proactive service?
In this session, Allan Stenson Blixt and Andreas Forslund from MEKO share how one of Northern Europe’s largest aftermarket networks is rethinking supply chain operations — moving beyond speed and availability toward predictive, data-driven planning.
Drawing on real operational experience across a vast workshop ecosystem, the session explores how organizations can better balance service levels with cost efficiency, while leveraging data, AI, and connected systems to enable smarter decision-making.
It also addresses the practical realities behind transformation — including data quality, system integration, and the human side of change.
Key themes:
- The limits of reactive, speed-driven supply chain models
- Moving from break-fix to predictive and preventive planning
- Leveraging service data, workshop behavior, and demand patterns
- AI in practice: forecasting, parts positioning, and smarter replenishment
- Pre-positioning, service kits, and reducing emergency logistics
- Data quality, trust in AI, and change management challenges
- What will define future leaders in service supply chains
Speakers:
Allan Stenson Blixt, Head of Group Supply Chain Development, MEKO
Andreas Forslund, Business Development & Digitalization Lead, MEKO
Session 2: Why Spares Availability Beats Speed of Delivery: New Priorities for the Service Supply Chain
How do you build a service supply chain that supports customer expectations, contract commitments, and profitable growth? In this session, Bertrand Chapuy shares how Schneider Electric is working to develop and standardize service offers, align stock strategies to support them, improving planning models. The session explores the shift from reactive to predictive ways of working, and why spares availability is gaining importance versus speed of delivery.
Speaker:
Bertrand Chapuy, Director, Service Supply Chain Design & Planning, Schneider Electric
Session 3: From Supply Chain to Service Ecosystem — Building End-to-End Resilience
Connecting partners, data, and operations to deliver consistent service outcomes
Resilience is no longer built within a single organization — it depends on the strength of the entire service ecosystem.
OEMs, logistics providers, service partners, and customers must operate in a more connected and coordinated way to ensure availability, responsiveness, and performance across the lifecycle.
Drawing on industry insights and real-world examples, this session explores how organizations are breaking silos and building more integrated, resilient service networks.
Key themes:
- From linear supply chains to connected service ecosystems
- Strengthening collaboration across partners and stakeholders
- Building end-to-end visibility across the service lifecycle
- Integrating logistics, service delivery, and customer experience
- Creating scalable and future-ready service operations
💡 Why Attend
- Understand how resilience is reshaping service supply chain strategy
- Learn how AI and data improve spare parts planning and availability
- Explore practical approaches to balancing cost, risk, and service performance
- Gain insight into building connected, ecosystem-driven service operations
- Discover how to strengthen uptime, customer satisfaction, and long-term value
---------------------------------------------------------------------------------
How to register (if you haven't already done so):
Use the green 'Join the Event' button on the right-hand side on this page and fill in the form — and you're in!