Retail Panel: Will the pandemic trigger genuine retail and tech transformation for airlines in 2021?

 · How have airlines restructured and where will be the challenges within commercial teams when scaling back up?   

· As customer behaviours evolve due to the pandemic where are the opportunities for retailers?  

· Will we see airlines embrace new models such as subscription-based services to help stimulate demand? 

· How do airlines feel about NDC in 2021 and will it be embraced to help reduce distribution costs?  

· What are the investments in retail that can help us recalibrate and rebuild at pace?   

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