Field Service Forum 2024 - Virtual Academy

09.30 Opening remarks

Lisa Hellqvist, Managing Director, Copperberg

09.35 When Digital Transformation Leads To Revolutionary Service-driven Innovation:

We will hear from one of the largest home builders in the United States, and understand how a blend of forward-thinking, an understanding of the importance of service-driven economies and full-service ecosystems has become a vision that has been the driving force for one of the most impressive digital transformation projects we’ve ever showcased.

Dave Appert, Chief Product Officer of Clayton Homes

10.10 Field Service Leadership - My experience as a Field Service Manager

Lisa Hellqvist, MD, Copperberg sits down for an interview with Simon Fenandez de la Mata, Field Service Manager at Alfa Laval to discuss what it takes to run a Field service team today and how the daily life of a field service technician should look and how we build our team for the future of field service. Please note that Simon’s thoughts hared here represent his own personal thoughts.

Simon Fenandez de la Mata, Field Service Manager, Alfa Laval

10.40 Closing remarks

10.45 Thank you!