Copperberg Select: Mastering Predictive Field Service
Field service is entering a new era — where uptime, foresight, and intelligent planning define operational success. As organizations face rising complexity, aging assets, and increasing customer expectations, reactive models are no longer enough.
This Copperberg Select Virtual Academy explores three critical dimensions of predictive field service — from connected assets to intelligent planning to customer-centric technologies. Join us to gain practical insights on improving uptime, optimizing resources, and delivering more proactive service in a rapidly evolving landscape.
Session 1: Fireside Chat — Predictive Excellence in Action
This opening session examines how organizations are leveraging IoT, real-time monitoring, and AI-driven diagnostics to anticipate failures and reduce downtime.
The discussion will highlight the transition from reactive troubleshooting to proactive, condition-based maintenance — including the processes, data foundations, and organizational capabilities required to scale predictive service models.
Session 2: Fireside Chat — Intelligent Resource Planning for a Predictive World
Predictive insights only create value when they translate into smarter planning. This session explores how predictive analytics improves technician deployment, parts readiness, and overall capacity management.
We’ll look at the shift from reactive scheduling to proactive, data-informed planning — ensuring the right skills and resources are in place before issues occur.
Session 3: Connected Technologies for Customer-Centric Service
Connected service technologies are reshaping customer expectations around transparency, responsiveness, and reliability.
This session delves into how IoT platforms, digital twins, and AI-powered tools support earlier issue detection, clearer communication, and more consistent service outcomes — strengthening long-term customer relationships.
💡 Why Attend
- Explore the key pillars of predictive field service and their role in driving uptime and efficiency.
- Understand how predictive insights enhance planning accuracy, resource allocation, and service continuity.
- Gain practical guidance to accelerate your journey toward proactive, connected, and customer-centric field service.