Copperberg Select: Digital Enablement of Your Spare Parts Operation

Copperberg Select: Digital Enablement of Your Spare Parts Operation

📅 28th of August 2025 | 🕙 10:00–11:30 CET

In today’s fast-paced, cost-conscious market, spare parts operations are under more pressure than ever to become faster, smarter, and more customer-focused. The next step? A digitally enabled approach that unites systems, teams, and data for seamless service and sustainable growth.

This exclusive Copperberg Select session explores how leading organizations are transforming their spare parts operations through smart technologies, integrated platforms, and data-driven decision-making. From supply chain optimization to real-time visibility and predictive planning, discover the tools and strategies that are reshaping the spare parts function into a value-driving powerhouse.

🔹 SESSION SCHEDULE (final running order to be confirmed)

Fireside Chat: Leading the Digital Shift in Spare Parts – Strategy, Innovation & the Road Ahead

Kai-Uwe Fischer, Head of Marketing (Marketing Communications, Category Management, E-Commerce & Pricing), EMEA, MAHLE

In this candid conversation, a leading voice in the aftermarket shares the journey of transforming spare parts operations into a digitally enabled, customer-centric powerhouse.

We’ll explore the evolving role of spare parts leaders in an age of AI, predictive analytics, and rising customer expectations. From building cross-functional alignment to integrating dealer networks and e-commerce platforms into a seamless digital ecosystem—this session offers practical insights from the frontlines of change.

Expect real-world lessons, strategic foresight, and a bold look ahead at what’s coming next in parts and service.

The Digital Thread and the Spare Parts Catalog: A Connected Ecosystem

- Sam Burgess, CEO, Partful

The spare parts catalog is no longer a static reference—it’s becoming a dynamic, data-connected hub that enhances every part of the service journey.

This session explores how the digital thread connects product data across the lifecycle, turning the catalog into an interactive resource that links design, engineering, and service. By replacing outdated PDFs with intuitive, visual platforms, OEMs can reduce downtime, improve first-time fix rates, and eliminate errors caused by fragmented or outdated information.

Learn how connected catalogs empower global teams, streamline ordering, and unlock new revenue potential—transforming aftersales into a seamless, modern experience aligned with today’s customer expectations.

Highlight Session – Power of 50: Digital Enablement of Your Spare Parts Operations

- Marco Piovano, Vice President, Parts & Solutions, Terex

Originally featured at our Power of 50 event, this session showcases how top organizations are leveraging digitalization to elevate their spare parts operations into strategic assets.

We’ll dive into how predictive planning, connected workflows, and data-driven platforms are enabling faster service, smarter inventory decisions, and greater resilience across global networks.

It’s a powerful reminder that spare parts are no longer just about fulfillment—they’re central to customer trust, uptime, and long-term profitability.

🔹 Why Attend Copperberg Select?

✔ Exclusive insights from real-world spare parts transformation leaders

✔ Practical strategies for platform integration and digital enablement

✔ Tools to increase responsiveness, reduce inefficiencies, and drive customer satisfaction

✔ A forward-looking view of the future of spare parts in the service ecosystem

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