Watch Your Operations Run Themselves | Presented by PAXFLOW

Watch Your Operations Run Themselves | Presented by PAXFLOW

Tuesday, April 28, 2026 2:15 PM to 2:45 PM · 30 min. (Europe/Madrid)

Information

How modern tour operators use AI-powered workflows to automate operations and communication at scale.

Tour operators invest heavily in driving bookings, but as volume grows, managing everything that happens after the booking becomes increasingly complex. Scheduling staff, assigning resources, handling last-minute changes, and keeping everyone informed can quickly turn into a daily operational challenge.

In this demo lab session, we’ll show how modern tour operators are replacing manual work and fragmented systems with AI-powered, automated workflows that connect every part of their operations.

You’ll see how to:

  • Close the gap between planning, execution, and communication
  • Turn operations into structured, repeatable workflows that scale
  • Automatically assign staff and resources based on skills and operational rules
  • Connect what’s happening operationally with what gets communicated externally
  • Reduce support workload with proactive, automated customer messaging

Behind the scenes, these workflows continuously adapt to changes, reducing manual work, minimizing errors, and keeping operations running smoothly as you scale.

This is a practical, behind-the-scenes look at how to run more efficient, scalable tour operations, without increasing workload.

Type
Sponsored Lab
PAXFLOWConnection PointPaxFlow is the operational engine for modern tour and activity companies. While booking systems focus on selling, PaxFlow is on a mission to solve the operational headache in tours and activities - automating operations, coordinating resources, and managing customer communication at scale. Built specifically for tour operators, PaxFlow replaces manual processes, spreadsheets, and fragmented tools with one intelligent platform that connects bookings to real-world execution. From scheduling guides and vehicles to handling last-minute changes and communicating with customers, PaxFlow ensures your operations run smoothly, even when plans change. With AI-powered automation and a built-in operational intelligence layer, PaxFlow helps teams reduce workload, avoid costly mistakes, and deliver a better customer experience. WHAT YOU CAN DO WITH PAXFLOW Plan & Execute Operations: Plan and manage departures, disruptions, and daily operations Coordinate pickups and passenger logistics with ease Schedule guides, drivers, and resources using configurable logic based on availability, skills, roles, and operational rules Manage shifts across full-time staff, part-time teams, and contractors,- with support for planning, publishing, and acceptance workflows Equip guides and drivers with mobile tools to view their schedules, manage pickups, access assignments, and stay connected during tour execution Customer Support and Communication Automate customer communication across email, SMS, and WhatsApp Collect essential traveller data post-booking (forms, waivers, surveys, feedback) Offer a seamless self-service experience through a branded customer portal Use AI to answer customer questions and support your team in real time PaxFlow works alongside your booking system, turning bookings into fully orchestrated operations.

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