PAXFLOW

PaxFlow is the operational engine for modern tour and activity companies.

While booking systems focus on selling, PaxFlow is on a mission to solve the operational headache in tours and activities - automating operations, coordinating resources, and managing customer communication at scale.

Built specifically for tour operators, PaxFlow replaces manual processes, spreadsheets, and fragmented tools with one intelligent platform that connects bookings to real-world execution.

From scheduling guides and vehicles to handling last-minute changes and communicating with customers, PaxFlow ensures your operations run smoothly, even when plans change.

With AI-powered automation and a built-in operational intelligence layer, PaxFlow helps teams reduce workload, avoid costly mistakes, and deliver a better customer experience.

WHAT YOU CAN DO WITH PAXFLOW

Plan & Execute Operations:

• Plan and manage departures, disruptions, and daily operations
• Coordinate pickups and passenger logistics with ease
• Schedule guides, drivers, and resources using configurable logic based on availability, skills, roles, and operational rules
• Manage shifts across full-time staff, part-time teams, and contractors,- with support for planning, publishing, and acceptance workflows
• Equip guides and drivers with mobile tools to view their schedules, manage pickups, access assignments, and stay connected during tour execution

Customer Support and Communication

• Automate customer communication across email, SMS, and WhatsApp
• Collect essential traveller data post-booking (forms, waivers, surveys, feedback)
• Offer a seamless self-service experience through a branded customer portal
• Use AI to answer customer questions and support your team in real time

PaxFlow works alongside your booking system, turning bookings into fully orchestrated operations.