Offering customer service on their terms: meeting customers when and where they want to be engaged

Wednesday, September 30, 2020 9:45 AM to 10:15 AM · 30 min. (Africa/Abidjan)
Virtual Track 2
Fireside Chat
OMNICHANNEL ENGAGEMENT

Speakers

Sonal Dawda
Sonal Dawda
Head of Sales and MarketingDubai National Insurance & Reinsurance
Mahmoud Sayedahmed
Mahmoud Sayedahmed
Chief Marketing OfficerBulkWhiz- Egypt

Speakers

Shyam Sunder
Shyam Sunder
Marketing & Communications Consultant

Previously

Gen X vs. Millennials: what do they want from CX?

Wednesday, September 30, 2020 8:45 AM to 9:35 AM
Virtual Track 2
Athbi Al Enezi · Just Clean
Abdullah Alhammadi · Snap Inc.
Vikram Salvan · Sony
Hussain Ali Asgar · Lock & Stock
Melissa Jarvinen · Matrix Marketer

Up next

Positioning your brand ahead of the CX tech curve: all the technology behind immersive marketing experiences

Wednesday, September 30, 2020 10:25 AM to 11:15 AM
Virtual Track 1
Vanessa Hinton · Nakheel Malls
Farimah Moeini · Snap Inc.
Othmane Oubrahim · Vivo
Naveed Pirzada · Mall.global
Melissa Jarvinen · Matrix Marketer