CLOSING KEYNOTE PANEL: Outmanoeuvring Uncertainty

When every day presents a different and extra challenge for airlines and airports, how to you prioritize and prepare for the unexpected?

• Understanding the most likely scenarios and areas that our panelists are modelling towards, and why?

• How are you preparing for changes to customer experience standpoint?

• How are you preparing from a workforce/colleague standpoint in the different scenarios?

• Exploring a retailer’s strategy on new approaches to their commercial offering – what lessons can aviation learn?

• Understanding how airports and hotels are building a more seamless travel ecosystem