Customer Engagement: How should we be preparing our digital products and services to help reboot aviation?

Thursday, April 22, 2021 4:30 PM to 5:15 PM · 45 min. (Africa/Abidjan)
Panel discussion
Tech StrategyRecoveryCommercial


 · How can we meet new passenger expectations when Covid has
accelerated digital adoption and expectations amongst most of our customers?  

· Historical data is now redundant, how do you successfully
retrain your ML to deal with new types of demand? 

· When still In survival mode how can airlines maintain pace
and agility in technology deployment that will enhance the travellers
experience and drive commercial improvements? 

· Will we see an overhaul of the customer journey and airlines
going heavy on new products and personalisation?