· What are customer behaviours and expectations looking like in summer 2021 and beyond?
· In what way will refunds evolve and how far can we feasibly go when it comes to offering customers flexibility?
· Will buy now, pay later (BNPL) emerge as a popular trend in the aviation sector as a result of Covid-19?
· How much adoption of AI machine learning will we see to help fraud prevention?
· What influence will the growth of digital peer-to-peer payments have on the aviation and travel sector?
· How far will loyalty schemes become further integrated into the digital payment process?
· What will the relationship with acquirers look like as the industry is still in survival mode?
· How far will SCA drive adoption of biometrics authentication?
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