Quantum Metric: IT Services and Workflow Optimisation

Quantum Metric: IT Services and Workflow Optimisation

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If you were to boil it down, Quantum Metric helps organisations optimise their workflows. IT professionals use Quantum Metric to empower every aspect of the issue identification and resolution process. Automated monitoring, VoC integrations and session replay for every experience ensures that teams have complete visibility into the digital experience. If an issue is identified Quantum Metric provides simple ways to quantify the impact of the issue and understand exactly what is happening at a technical level. This workflow improvement also democratises decision-making by giving everyone the speed and confidence to make data-driven decisions with the customer at the centre.
Quantum Metric10 + MR16Who is Quantum Metric Quantum Metric helps organizations build better digital products faster. Our Continuous Product Design platform helps business and technical teams align faster and focus on what will have the most impact on customers. What do we do The Quantum Metric platform gives business and technical teams complete visibility into the customer experience across web and mobile applications. With a simple and one-time deployment, we capture a rich set of behavioral, technical, and business level data. Machine intelligence surfaces anomalies in the customer experience and automatically quantifies the business impact. Real-time insights and visual evidence of the customer experience give all teams the ability to make customer-centric, data-driven decisions faster. Key features of the Quantum Metric platform include: anomaly detection, real-time monitoring, business impact quantification, and UX analytics like session replay and heatmaps. Who we are Quantum Metric was founded in 2015 by 4x time founder and CEO Mario Ciabarra. We have been recognized as a Gartner Cool vendor, INC500, CNBC Upstart 100, and Deloitte Fast 500. Some of our customers include Alaska Airlines, Emirates, United Airlines, American Airlines, Seera Group and more. Our board of advisors includes former C-suite executives from Cisco, Oracle, AppDynamics and the founders of Tealeaf and OpinionLab. In January 2021, we raised a $200M Series B round.

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