Airline Case Study: Driving $20M+ in incremental revenue while also making guests and front-line staff happier

Airline Case Study: Driving $20M+ in incremental revenue while also making guests and front-line staff happier

Track 2 - Air Retail
Presentation
RetailRevenue Management

Information

  • Overbooking, when done wrong, is costly for airlines, disruptive for front line staff, and maddening for guests
  • How to turn a traditionally negative experience into one their guests and front line staff appreciated
  • The key – a modern Post-Booking RM system which will become core infrastructure for all airlines globally within 5 years

Documents & Links

Volantio Presentation

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