The new normal: how to ensure IT helps the NHS to move forward

The new normal: how to ensure IT helps the NHS to move forward

The coronavirus pandemic has led to very rapid changes in how the NHS operates and how it interacts with the public. While some of these changes may be temporary, it is likely that others will be long term and will be beneficial to how the NHS delivers its services. 

But further changes – and greater use of IT - may be needed to help the NHS meet the challenges ahead. As well as a massive backlog of elective work, it will have to deal with changes in how patients are used to interacting with services and expectations that it will swiftly be able to deal with delayed care and return to a new normal.