Adjusting behaviours after the surge to rebuild quality of care
Exchange Auditorium
Advancing a human factors approach to patient safety, BD
Information
• Understand how staff dealt with the reality that usual standards of care could not be achieved during surge times
• Assess the long-term risks to patient safety of not changing attitudes and behaviours as pressures ease
· Find out how you can reset behaviours and embed a strong culture across your
organisation that will help rebuild higher standards of care as staff and the system recover
