Help Desk
Information
Information
You have a question? Some technical issues? We're here to help!
Technical questions: Swapcard Support
There will be a chat box in this Help Desk for all of your questions! The Help Desk chat will be open during the following days and times:
May 19: 4:00 - 6:00 PM EDT
May 20: 8:30 AM - 4:30 PM EDT
May 21: 9:00 AM - 4:30 PM EDT
What time zone is the event in?
Eastern Daylight Time
How does the agenda work?
The “Schedule” tab displays all the sessions in the event. You can easily register for sessions by clicking on the calendar logo.
Note: You can refine your search by using filters located on the left of the screen.
The “My Agenda” tab allows you to see your own schedule. You can find the sessions for which you’ve registered, the booths you have bookmarked, as well as your confirmed meetings. You can export your program by clicking on “Export to my calendar or Download PDF”.
How do I customize my available meeting times?
You can customize your meeting availability in the “My Agenda” tab:
- Select “My Agenda” at the top
- Select “My Meetings” in the left-hand column
- In “My Meetings”’ you will be able to set which times you are available for other attendees to request a meeting with you. You can also choose to not display all empty slots and make yourself unavailable all day.
How do I network?
On the homepage of the event, you can access the Attendee lists.
This is a great tool for identifying people you want to meet. Don’t hesitate to contact them through the application to network and schedule “face-to-face” virtual meetings
If you see time slots on people's profiles, it means that they are available for a meeting at those times. You can manage your own availabilities from the "My Event" section of the application.
How to send a connection request?
To send a connection request to a person, go to their profile (via the list of participants, speakers, or a company profile) and click on “Send connection request”.
Tip: We encourage you to write a message before sending your connection request to introduce yourself and explain the reason for the connection. People enjoy a personal greeting!
You’ll find all the people you have been in contact with during an event in the “My Visit” button, “My Contacts” tab. This list can be exported as an Excel document.
How do I request a meeting?
Step 1: Click on a person’s profile from the list of participants, speakers, or a sponsor’s profile.
Step 2: Click on one of the proposed meeting slots. If you want to see other slots, click see more slots.
Step 3: After selecting a slot and the virtual location, write a message to the person you want to meet. Once done, click “Send meeting request”.
How to start your virtual meeting?
To set up your virtual meeting, you must select the virtual location when requesting a meeting. (See “How to request a meeting?”)
A few minutes before the meeting, go to the profile of the participant you’re going to meet, and click on the colored "Meeting call" button that will launch the video call (only available if the meeting is confirmed).