As an AI Analyst, you will be part of a strategic team responsible for developing and optimizing a self-service virtual assistant for customers and potential customers. This role requires a hybrid profile, combining technical and business capabilities to ensure the chatbot evolves in a reliable, efficient, and customer-centric manner.
Key Responsibilities
Conversational Flow Development: Design and continuously improve customer journeys within the chatbot.
A/B Testing: Understand, plan, and execute A/B tests to validate hypotheses and drive data-informed decisions.
Intent Training: Create and maintain training data for the machine learning model that powers the virtual assistant.
Data Analysis: Analyze datasets and performance metrics to generate business reports and insights.
Data Modeling: Design, build, and maintain data models generated from customer interactions with the virtual assistant.
Production Releases: Coordinate and manage activities across development and QA teams to deliver chatbot enhancements and updates into production.
Operational Excellence: Maintain the virtual assistant's overall performance, ensuring all functionalities effectively meet business, user, and customer needs.
