Senior Technical Support Engineer

The Job Own the Developer Customer experience: Manage and own a developer persona's experience across the platform as it relates to unexpected behavior You 3+ years of experience in technical support engineering Excellent oral and written communication skills. Thoughtful and knowledgeable Ability to listen, educate, and empower others A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown Demonstrated ability to own and drive performance metrics Adaptability and empathy to deliver top-notch experiences to our clients, in a manner that is appropriate for each unique case A passion for driving community engagement. You bring fresh ideas and a voice of your own to the table Enthusiasm for innovation, change, and thinking big Comfort with a fast-paced office environment and tight deadlines Ability to identify trends, investigate anomalies, and present your findings as actionable solutions or processes Critical thinking Attention to detail