The Job
Own the Developer Customer experience:
Manage and own a developer persona's experience across the platform as it relates to unexpected behavior
You
3+ years of experience in technical support engineering
Excellent oral and written communication skills.
Thoughtful and knowledgeable
Ability to listen, educate, and empower others
A process-oriented approach to tasks with the ability to be resourceful when a process doesn’t exist or the answer is unknown
Demonstrated ability to own and drive performance metrics
Adaptability and empathy to deliver top-notch experiences to our clients, in a manner that is appropriate for each unique case
A passion for driving community engagement. You bring fresh ideas and a voice of your own to the table
Enthusiasm for innovation, change, and thinking big
Comfort with a fast-paced office environment and tight deadlines
Ability to identify trends, investigate anomalies, and present your findings as actionable solutions or processes
Critical thinking
Attention to detail
