Customer Support Specialist

https://elevenlabs.io/careers/e22e14d8-0766-445f-9570-6037c7300c73/customer-support-specialist?ashby_jid=e22e14d8-0766-445f-9570-6037c7300c73 About ElevenLabs At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others). We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you! Who we are A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. About the role You will enjoy the role if you enjoy doing the following: Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions. Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the inform