Technical Support Analyst

InvGate is a SaaS company that develops 3 different products for IT management and automation. We have clients in over 40 countries. We are looking for a Bilingual Technical Support Analyst to join our team  Responsibilities: The position is responsible for: providing technical and functional support answering service orders received through our InvGate Service Desk tool supporting customers through remote sessions (teamviewer/zoom/etc) in orden to install our products or assist due to any issue. checking customers’ configurations and providing improvement suggestions team working with the development and customer success staff Qualifications: Do not hesitate to apply if you... are fluent in English and Spanish (mandatory) have previous experience in application support think analytically are computer science student have strong communication skills enjoy working with clients, have good energy and are empathic have knowledge of Active Directory have knowledge of Windows and Linux environments have knowledge of networks and connectivity have previous experience using our Invgate Service Desk and Invgate Assets Management tools (is a big plus) We offer: Working in a company that develops its own products, with a presence in more than 40 countries. Career development opportunities Portuguese classes in company Technical trainings  Flexible work environment, snacks, breakfast and more! If you want to know more about us visit: www.invgate.com