Expert CMDB / ITOM Consultant, Permanent contract

We are seeking a talented and experienced ServiceNow CMDB and ITOM lead to join our team. As a key member of our team, you will be responsible for designing, implementing, and CMDB/CSDM and ITOM processes within the ServiceNow platform. Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer’s business needs and objectives; Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals; Configure ServiceNow Discovery and Service Mapping modules; Integrate CMDB with other ServiceNow modules; Provide technical leadership and guidance during CMDB and ITOM implementation projects; Supervise developers, ensuring quality and timely delivery of development tasks; Conduct hands-on development of Discovery and Service Mapping module. Qualifications Degree in Computer Science; ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred; Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments; Strong understanding of ITIL principles, ITSM processes, and IT operations; Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues; Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization; Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously; Proven team player; Fluent in English and preferably French as well.