WHEN ALARMS OUTPACE PEOPLE: RETHINKING INCIDENT RESPONSE FOR MISSION CRITICAL INFRASTRUCTURE

Critical infrastructure is scaling faster than the operational layer that runs it. Data centre builds that once took three years are completing in twelve months. AI workloads are generating volatile, non-baseload surges that stress power, cooling and network systems simultaneously. And the teams responsible for keeping everything running are facing a convergence of three forces at once: scale, complexity and rising SLA accountability. In this session, Kam Srikanth of AlertOps walks through how mission critical operators — from large colocation providers to telecom carriers — are rethinking how incidents are detected, correlated and routed to the right people. The session covers how an orchestration layer between monitoring systems (DCIM, BMS, SCADA, NMS) and response teams can reduce alarm noise by up to 89%, prevent SLA breaches through structured escalation and generate auditable post-mortem trails without adding headcount. Attendees will leave with a clear framework for evaluating their own operational readiness and practical patterns for modernizing incident workflows before the next build cycle outpaces their team.