Putting Consumers First: Navigating Financial Innovation & Inclusion in the Digital Age

This fireside conversation will look at the role people of color should play in designing financial products and services. As automation and digital transformation continue to reshape the financial services landscape, prioritising consumer protection, financial inclusion, and privacy has become more crucial than ever. This session will examine the importance of placing consumers at the centre when developing new financial products and services—especially as the industry grows more complex with the introduction of new players and technologies. It will also provide an in-depth look at innovative strategies and best practices for designing financial solutions that prioritize consumer needs, with a special emphasis on addressing the needs of underrepresented groups.