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DURAG Service DURAG GROUP ensures the efficient and trouble-free operation of your plant. Our service experts get the best out of your systems and plants for you, and our global service network means you can enjoy our services world-wide. On-site service Our field service encompasses commissioning, maintenance, troubleshooting and system upgrades. For guaranteed reliability, preventative maintenance agreements are available: Our technicians will check your devices and system on a regular basis. If your system has legal availability requirements, on-call service agreements for rapid response are available. Factory service As the OEM, we can offer comprehensive services for your products. For maintenance, testing, calibration and repair, our qualified technicians offer you the manufacturer’s expertise, ensuring the full functionality of your product. Product rentals The DURAG GROUP offers rental products for occasional use. This gives you access to state-of-the-art measuring systems without heavy investment. Our rental pool includes selected measuring systems and test equipment from our portfolio. Technical support Do you have technical questions regarding your DURAG GROUP product? Our experienced specialists from technical support will be happy to help you. Solutions by phone or e-mail are available quickly, free of charge, regardless of your location during local business hours. Spare parts and consumables Genuine DURAG GROUP spare parts & consumables ensure the availability of your product and extend its service lifecycle. Our practical sets contain everything you need to exchange a component or replace a consumable. Product upgrades and retrofits By upgrading or retrofitting your DURAG GROUP products, we enhance their technology level, functionalities and features - often extending their lifecycle. Lifecycle support Discontinued products continue to be supported by DURAG GROUP for defined periods at the end of their lifecycle.
DURAG GROUPDURAG GROUP-Virtual LocationThe DURAG GROUP is your partner for intelligent systems and individual solutions in the areas of emission monitoring, air quality measurement, combustion technology, process monitoring and tunnel sensors. Our one-stop system solutions help you, our customers in numerous industries, to maintain the reliability, availability and by-the-book operation of your plants and processes at the highest level of quality. As a technology leader, we set global standards in many areas. OUR CLAIM As a family-run company, we hold ourselves to the highest standards in terms of technology, innovation and quality. The depth of knowledge at the command of our experienced experts is exceptional, and this is reflected not only in the development and manufacture of our products, but also in the service we provide. From large companies to small plants, we provide advice independent of industry and with worldwide expertise. It’s thanks to the untiring commitment of our people that, for decades now, the DURAG brand has been a hallmark of the highest quality and customer benefit. THE DURAG GROUP IN FIGURES • Over 70 years of experience • 600 employees worldwide • Presence in more than 113 countries • 22 own subsidiaries worldwide THE COMPANIES IN THE DURAG GROUP Seven manufacturing companies and numerous sales and service branches and offices make the DURAG GROUP a global player. With their individual strengths, all contribute to the overall success of the group, and all are united by a common goal: to offer our customers measurable added value with solutions across technologies and applications, expert advice and intelligent services. Our international experts analyze specific market requirements, develop tailor-made products and solutions with due regard to local standards and regulations, and are always there for you as your business partner for project management. DURAG GMBH DURAG GMBH specializes in state-of-the-art technologies and services in the areas of combustion technology and emission measurement. For over 70 years, scientific work and technical progress have defined our innovation-driven company. As its namesake, and with both the largest production range (around 13,000 products annually) and the largest development department, the company today plays a leading role within the DURAG GROUP. DURAG SIENA Also operating in the combustion technology sector, Brazilian company DURAG SIENA caters specifically to the South American market. Production, assembly, development and product creation are carried out with a focus on the region and in line with local customer requirements. DURAG DATA SYSTEMS A manufacturer of software and hardware products, DURAG DATA SYSTEMS is a pioneer in the areas of environmental and process data management. In addition to monitoring of regulatory limits, this specialized field of environmental protection also includes remote monitoring of emission data, greenhouse gas emissions trading and emission monitoring using predictive emission monitoring systems (PEMS). AP2E AP2E is a company specializing in gas analysis using highly sensitive laser measurement methods and enhanced sampling systems. AP2E solutions are used in scientific and industrial applications such as environmental metrology, process optimization and ambient air monitoring. There are more than 600 AP2E gas analysis solutions in use worldwide, including mobile and online gas analyzers and continuous emission, process gas and gas purity monitoring systems. GRIMM AEROSOL GRIMM Aerosol takes pride in its “made in Europe” optical aerosol measurement systems and is one of the best-known companies in the field of environmental and workplace safety measurements. It has thousands of systems operating reliably and precisely around the world for public authorities, research and educational institutions, safety engineers or accredited air quality measurement bodies. Its measuring devices, with ranges starting at less than 1 nanometer and going up to 35 micrometers, can be used as stand-alone systems or integrated in measuring containers, and under the most extreme conditions. SMITSVONK Smitsvonk specializes in high-energy ignition and control systems for industrial combustion processes. The company develops tailor-made solutions for all industrial requirements, primarily in the petrochemical and iron and steel industries. Smitsvonk systems are known worldwide for their high degree of reliability and guaranteed ignition, particularly under demanding conditions such as heavy dirt, extreme humidity or aggressive gases. HEGWEIN Hegwein is a company specializing in gas and oil ignition burners and gas burners for industrial applications. Its systems are individually tailored to its customers’ process requirements and include particularly compact designs or solutions for use in all explosion-proof zones.

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