Interactive Roundtable: ICT managed services – a path to digital transformation for the emergency services

Tuesday, March 2, 2021 3:15 PM to 4:15 PM · 1 hr. (Africa/Abidjan)
Sponsored Session


This interactive roundtable session will be limited to just 30 participants, allocated on a first-come, first serve basis. Participants will be encouraged to actively join in the discussion by sharing their cameras and microphones.

The discussion will be led by Phil Mason, Editor of BAPCO Journal, Land Mobile and Critical Communications Today, as well as Barry Zielinski, Operations and Services Director at Telent and Ken Pearce, Technology and Governance Manager at East Sussex Fire and Rescue Service.

Topics to be discussed will be  

  • How a managed service approach can support emergency services organisations to implement digital transformation and technology refresh projects efficiently and cost effectively.   
  • How solutions built around a service catalogue combine flexibility with defined outcomes, to compliment and supplement inhouse IT teams and resources, whilst ensuring the users organisation retain ownership and control.   
  • How a managed service is very different to outsourcing.   
  • Real examples of case studies where this managed service approach delivering tangible benefits to emergency services organisations.