Contact Management for Blue Light: Connecting the Citizen Journey to Enhance Public Interactions

Contact management within blue light is under pressure. Facing the challenges of increased contact volume, rising expectations, resource constraints, and budget reductions, forces must find a way of dealing with the demands placed upon them.

DURING THIS SESSION ATTENDEES WILL LEARN:

• Best practice and industry insights across sectors to deliver exceptional citizen engagement and experiences.

• How blue light organisations are deploying cloud contact management solutions to drive automation, improve public contact, deliver omni-channel engagement, and increase productivity.

• Providing the right tools to speed up public communications and make the most of an organisations’ skill-sets and capabilities.

• Joining up citizen communications to build a complete picture of previous interactions, enabling call handlers to deliver the best outcome.