OpenText

Digital experience platform (DXP) for Retail Banking from OpenText™  gives banks the tools they need to create superior digital experiences that help win and retain customers. The solution goes beyond traditional DXP offerings to include Voice of the Customer, customer communications, messaging and more, and integrates with leading offerings from Salesforce, SAP, Google and AWS. 

Customers expect more from their banks. Banks who stand out from the competition align business objectives, technology and end-to-end modern customer experiences.

Increase conversion rates​

• Take the individual customer through highly personalized, relevant and data-driven digital experiences​

Ensure brand consistency​

• Champion your brand promise easily and ensure your brand assets are consistent across channels​

Increase customer insights​

• Understand client expectations and emotions with AI and ML to improve your customer engagement​

Consistent customer journey strategy​

• Transform your customer experience by offering true omnichannel conversations across the entire customer journey from customer acquisition to customer retention​

Operational efficiency​

• Break silos, streamline processes and augment user productivity​