Panel: AI's Impact on the Customer Experience: Customer-Centric Everything

As an industry that traditionally relied on large groups entering indoor stores, it's no secret that COVID has radically disrupted the customer experience for most retailers. As circumstances and consumer preferences have changed, AI has enabled a shift towards increases in online shopping, contactless brick and mortar experiences, and completely personalized consumer experiences. This panel will gather leaders in the customer experience space to discuss how AI has been an enabler of enhanced customer experiences.