Red Box
Information
With 32 years’ experience in secure voice capture in highly regulated markets, Red Box enables healthcare organizations to turn rich unstructured audio data sets into actionable insights that can transform customer, employee and agent experience, help manage risk, drive operational efficiencies and reduce churn.
Conversa by Red Box is the next-generation and first truly open microservices-based, enterprise voice platform. It provides resilient capture of high-quality real-time data from across your organization’s existing infrastructure and open access to and control of this data.
With an open API architecture Conversa gives you the freedom to use this data in any application, with access to a wide ecosystem of best-of-breed voice AI and analytics applications including leading Customer Experience Platforms, CRM, patient management systems and compliance tools.
