Focus Session 7: How Do Intelligent Enterprises Like VINCI Energies Transform Their Service Business?

How do intelligent enterprises like VINCI Energies transform their Service Business?

Today, different factors increase the complexity of field service task scheduling and workforce allocation. Continuous changes are happening throughout the entire customer interaction and we have seen a shift in customer behaviour, accepting more remote support but at the same time expectations on service delivery and availability have increased. This puts us in a new landscape where models for system integration for optimized data insights need to be put in place and FSM strategies altered to meet the customer needs in an efficient and profitable way.

• How can digitalized and automated workforce planning become a viable measure for better order fulfillment and more cost-efficient operations?
• How can engineer utilization rates improve significantly by a smarter decentralized mobile collaboration?
• What benefits can be achieved through new technologies such as AR to reduce technicians time, travel time and carbon footprint whilst meeting the high customer expectations?

Hear directly from VINCI Energies on how they have adapted to this business model and how they now operate their Field Service. What have they learnt during the transformation journey and what are the outcomes for the organisation and customers.

Thomas Aoudia, Business Solution Manager, Vinci Energies

7 years within VINCI Energies. Currently working on Developing SAP Service cloud solutions integrated with ERP within VINCI Energies business units (C4C & FSM), being the project manager of Looma: Digital transformation project for VINCI Facilities: FSM / CPI / S4 with Fiori apps,

and Develop Cloud for Customer – Sales integrated with ERP within VINCI Energies business units