Using patient feedback to help shape services: lessons from inflammatory bowel disease nursing

Providing healthcare services for people living with long term conditions such as inflammatory bowel disease (IBD) includes providing opportunity for patient feedback and involvement in co-production for service development. Listening to our patients helps us to develop services which meet their needs and can in turn increase engagement. IBD teams in the UK have embraced patient involvement although the challenges of delivering services which truly reflect this can be difficult to overcome. This talk will aim to provide an overview of relevant patient involvement tools and support available to us as nurses, and discuss how we might use these in practice.