Software Developer – Technical Support (m/f/d)

So, the term “support” doesn’t intimidate you? Do you have no desire to conform to the developer stereotype of sitting quietly in your lonely, dark cubbyhole? Are you communicative and would like to interact with our (inter)national customers and developers? Excellent, then an agile work environment awaits you in our Customer Success team, with constantly new and exciting tasks such as individual themes, extensions, debugging, ... where you can apply your expertise gainfully. No matter where you work from, you are an integral part of the team. Therefore, we are looking for Software Developer - Technical Support (m/f/d) from anywhere in Germany! These are your tasks: Communicate with customers and developers via our ticket system Provide maintenance and troubleshoot urgent issues Support developers in implementing individual extensions and themes 3rd level support for complex customer problems Community support via Git and Slack Document frequent issues and FAQs in developer documentation These are your tasks: You have an IT degree, training or relevant professional experiences such as a developer or similar You are familiar with popular server technologies such as e.g. AWS, Redis, Apache or Kubernetes You have experience with modern technologies such as Symfony or other PHP frameworks, Vue.js, Elasticsearch, MySQL, etc. You are solution-orientated and able to think “outside the box” You already have experience in dealing with customers You are a team player and happy to share your knowledge You speak fluent German, you are business fluent in English, and have an international mindse