

Issues Management
Wednesday, June 11, 2025 3:00 PM to 4:00 PM · 1 hr. (America/New_York)
1.0 CPE Hour(s) l 1.0 CEU(s)
Information
Issue management is vital to maintain financial stability, comply with regulations, ensure customer satisfaction, and protect the bank from operational, financial, and reputational risks. The ability to quickly and efficiently manage issues helps banks remain agile in a fast-paced, heavily regulated, and competitive industry.
Learning Objectives:
- Discuss key attributes of issue management programs
- Learn how to use issue management to enable risk culture
- Learn about mitigating actions and compensating controls
- Discuss good attributes of issue management program
Program knowledge level
Overview
CPE Eligibility
NASBA Field of Study
Management Services
CPE Credits Offered
1.0 CPE Hour(s) l 1.0 CEU(s)
Speakers

Rajeev Lakra
Vice President, US Enterprise Risk Management TransformationRBC
Tim Kelly
Managing Director, Enterprise Issues Management ExecutiveBank of America
Marcia Thompson-Young
Head of Enterprise-Wide Risk ManagementBNY Mellon
Andrea Katter
Enterprise Risk Senior Director | SERM Enterprise Issue Management & EscalationsWells Fargo & Company