FIRESIDE CHAT: Customers are being tricked. So how do you actually stop scams?

APP fraud and social engineering are now the dominant threat across payments, with criminals targeting human behaviour rather than system vulnerabilities. Traditional controls are struggling to keep up, and responsibility is increasingly shared across the ecosystem.This session explores what is actually working in practice. From behavioural analytics and real-time intervention to customer communication and education, what is proving effective at stopping scams before the payment is made?