Technical Advisor

Piano’s solution helps digital services grow revenue by understanding and influencing customer behavior. Piano unifies analytics, segmentation, and personalization in one AI-driven application, enabling sites and apps to maximize user value. Piano serves clients including the BBC, Deutsche Telekom, Nikkei, AXA, and The Wall Street Journal. Learn more at piano.io. Our TS team in BA is growing, and we’re looking for talented people to join a global leader in content monetization. The Technical Advisor L1 will ensure clients worldwide receive the highest level of professional support. Responsibilities • Handle first-level technical questions and requests via email • Investigate, diagnose, and resolve tickets • Collaborate with internal teams and clients to replicate and resolve issues • Test fixes to confirm resolution • Coordinate special requests with development • Identify improvements in client implementations • Document solutions and contribute to knowledge base • Write inputs for technical documentation • Prepare playbooks for standard issues • Escalate stalled cases appropriately Skills • Basic HTML/CSS required; JavaScript a plus • Fluent English (written and spoken); Portuguese/French a plus • Strong writing and communication skills • Understanding of web technologies and troubleshooting tools • Incident management knowledge a plus • Motivated to learn, experiment, and propose solutions • Creative, patient, detail-oriented problem solver • Strong interpersonal skills Perks • Unlimited PTO • 100% healthcare • Free office lunch • Commuter benefits • Snacks, coffee, pastries, espresso, soft drinks Please submit your resume in English to lucas.herrero@piano.io