Springshare LLC Vendor Demo

When a patron walks into your library they’re greeted by a staff member, and maybe even a smile! But how can you be welcoming to your users online? In this session, you’ll learn practical tips for providing great customer service to your online users, whether you’re fielding reference questions and requests from email, online forms, SMS, and social media or trying to come up with better ways to make sure that your patrons get the best answer, every time. Learn 10 tips from Springshare’s best in class Customer Service team who will share how to put these ideas to use at your library.