Within our N Platform department, you will have a focus on a portfolio of ServiceNow projects. As Project Manager, you will be responsible for managing our ServiceNow implementation projects on behalf of our clients. You may also be involved in pre-sales activities: understanding client needs and estimating timeframes/ effort/ cost associated.
Tasks & Responsibilities
Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed;
Plan and coordinate all aspects of project management from initiation through delivery
Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs;
Financial reporting of the project revenue and forecast;
Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables;
Identify needed resources for projects while defining and assigning major project roles;
Ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope;
Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved;
Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions
Oversee the delivery of ServiceNow services to ensure they meet agreed service levels and quality standards.
