How A User-Centered Design Helped Elephants Don’t Forget Have A 95% Customer Retention Rate

How A User-Centered Design Helped Elephants Don’t Forget Have A 95% Customer Retention Rate

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Elephants Don’t Forget (EDP) partnered with Imaginary Cloud to improve its business platform user experience (UX) since this is their key touchpoint with their customers. Our goal was to bring the look & feel of the platform to more modern standards and expectations. Result: EDP was able to retain 95% of their clients, as well as help them reach performance levels of 86%.
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https://web.imaginarycloud.com/project/elephants-dont-forget
Imaginary CloudImaginary Cloud boothWe partner with Enterprises and Scale-ups on their digital journey, providing software development services tailored to their unique needs. Working as partners alongside our client’s team, we leverage our elite delivery processes, vertical expertise, and trained consultants, to ensure that every solution reinforces their competitive advantage.‍ That is what we call seamless digital acceleration. We helped build & launch more than 300 web & mobile applications worldwide together with industry-leading clients, and have been awarded as Top 1000 Europe's Fastest Growing Companies 2024 by the Financial Times, and Top Global Company 2024 by Clutch. Offices: PT, UK, US. Our purpose is to champion a human-centric world, that is why we put our people first, always. We have a respectful and caring culture, where people can grow and learn in a flexible work environment (4.8 Glassdoor rating), that is why we have been awarded Best Workplace Europe, #2 Best Place to Work in Portugal, and Best Quality of Life.