Workforce Democratization — How Connected Devices and IoT Enable Real-Time Decisions Making

At Johnson & Johnson, the technology team’s mission is to ensure that they apply disruptive technologies in concert to help deliver stronger outcomes and generate more value for their stakeholders by making better decisions and working more productively. With customer data and insights at their fingertips, technicians and engineers can do real-time troubleshooting by leveraging data analytics to address agility, speed, resiliency, and efficiency. They’ve now assumed a broader role of data analyst and consultant. This session will explore how this impacts the “workforce democratization” and will examine the hiring and training challenges it presents. Discover the support systems and tools J&J put into place to excel in this new model.