PANEL SESSION #4 Elevating the passenger experience during a pandemic and beyond

PANEL SESSION #4 Elevating the passenger experience during a pandemic and beyond

Panel Discussion

Information

Passengers’ emotional relationship with the airport space has taken a hit from the COVID-19 pandemic. With so many obstacles to travel, the passenger, having undergone the stress of booking, researching their travel requirements and completing the additional paperwork now required, unsurprisingly wants their airport experience to be smooth and efficient as soon as they arrive, with time to spare to relax and buy a coffee in the departures lounge. This session will explore how airports around the world are working to provide a world-class passenger experience in the midst of the pandemic and their plans for the future.

  • Passenger behaviour analysis and how airports must pivot to accommodate this new discerning passenger
  • Hear about the technology airports are using to process passengers quickly through the airport
  • How airports are creating memorable and personalised passenger experiences despite running limited services, closed terminals, and limited workforce.
Green Furniture ConceptWE’RE MAKING PLACES MATTER. Green Furniture Concept create public space interiors, bringing sustainable seating and lighting design to the core of urban placemaking. Our portfolio ranges from transportation hubs and healthcare centres to school campuses and retail complexes. We work closely with architects, facility managers and industry stake- holders to create customised interiors, making sure they meet the needs of all the people they serve. From our offices in Scandinavia and North America, we’ve become internationally recognised as pioneers of sustainable design. We’re working to make a world-positive impact, and show the industry why making places really matters. WE’RE WORKING FOR THE GREATER GOOD. Our approach is to reimagine public spaces and their value to the communities they serve. Passionate about placemaking, designing experiences is an essential part of the public interiors we create. That’s what inspires us to revitalise existing environments, connect consumers to their surroundings and protect the planet along the way. It’s why we’re committed to bringing beauty to sustainability, and to designing furniture that lasts as long as the buildings they live in. We’re creating a new standard for public space, and working for a world where making places really matters.

Registered attendees

Lily Mae Pacey
Lily Mae Pacey
Editorial AssistantEvents Team
Per Engelbrechtsen
Per Engelbrechtsen
Business Development DirectorBEUMER Group
Sarah Marks
Sarah Marks
Director of CommunicationsRezcomm