Panel: Balancing no-blame with accountability - playing your part by speaking up to create a health system that owns up to error

Panel: Balancing no-blame with accountability - playing your part by speaking up to create a health system that owns up to error

Charter 1
Building Restorative Organisations

Information

• Address issues around blame and defensiveness as key contributors to the lack of safety progression over the past decades

• Debate why defensiveness remains a core issue within the system and understand what factors are preventing a shift in culture, at both national and local level

• Practical, initial strategies for leaders to build a psychologically safe environment, that encourages transparency and honesty amongst staff

• Responding to error: Learn how you can create a just culture where you ensure staff are speaking up when things go wrong without blame or fear of reprisal

• Understand the impact this will have on patient safety through the prevention of repeat errors