Are we losing sight of what good looks like? Reversing the impact of normalised deviance on patient safety

• Explore the systematic conditions and flaws that set up good people to fail and the long-term effect this has on patient care when behaviours do not change

• The importance of a top-down approach, ensuring good practice is carried out and followed through by leaders to embed a strong safety culture across the entire organisation

• Discuss and share actions you can implement now to help identify and manage unsafe practices and behaviours before they become normalised and pose risks to patient safety, quality care, and employee morale