NHS Resolution

NHS Resolution is an arm’s length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care. Our main functions are:

• Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our Indemnity Schemes.
• Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of doctors, dentists and pharmacists.
• Primary Care Appeals: offering an impartial resolution service for the fair handling of Primary Care contracting services.
• Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

Our focus to 2025 is on four priorities: to deliver fair resolution, share data and insights as a catalyst of improvement, collaborate to improve maternity outcomes and invest in our people and systems to transform our business.